A trustee is the person chosen by the user to receive and manage the legacy messages stored in Arrivio after the user passes away. This individual is responsible for accessing the recorded content and delivering it to the intended recipients. A trustee functions similarly to an executor in a traditional estate, but their role is limited strictly to handling the user’s recorded messages and instructions within the platform.
Arrivio is designed to deliver personal messages only when appropriate. The platform does not release content automatically or based on algorithms. A trustee ensures that legacy messages are accessed at the correct time and that delivery aligns with the user’s intentions. Without a trustee, there would be no verified, human-controlled step to confirm the user’s passing or manage the distribution responsibly.
Users typically choose someone they trust deeply. Common criteria include:
The trustee does not need legal training; they only require the commitment to carry out the user’s wishes respectfully.
Once the user passes away, the trustee gains access to the legacy messages. However, their permissions are strictly limited. Trustees can:
Trustees cannot:
These restrictions maintain message integrity and protect the user’s privacy.
After the user’s passing is confirmed, the trustee logs into Arrivio with their designated credentials and receives guided steps on how to open, review, and deliver the messages. The interface simplifies navigation so trustees do not need technical experience or familiarity with digital legacy systems. Instructions are clear, sequential, and designed to reduce emotional and logistical stress. The trustee requests access, and access is granted after review, not instant, not automatic.
Without a trustee, important legacy messages could be misplaced, misinterpreted, or accessed by the wrong person. Assigning a single responsible individual ensures:
This mechanism prevents confusion and maintains the authenticity and purpose of the recorded legacy.
